Terms of Service

Article describes our TOS Policy

Alex Krasnov avatar
Written by Alex Krasnov
Updated over a week ago

This Terms of Service (“TOS”) is an agreement made between AquaNetworks HK Limited (PrivateProxy.me), whose website is found at https://privateproxy.me (“Provider”) and Customer:

Customer: Customer is the person or legal business entity which has subscribed to the services of Provider (“Service” or “Services”). No other person is permitted to use the Service, whether by assignment, license, permission, or otherwise, on the part of Customer, or those who have gained unauthorized access via Customer to use Provider’s Services. Customer is a legal business entity, and only those who are authorized employees or agents of Customer may use the Services. Any attempt by the Customer to permit the use by third parties, who are not employees and/or agents, is a breach of this TOS. Terms governing the Provider’s rights upon the occurrence of a breach are described in the paragraph under the heading “Breach”.

Accurate Information Pertaining to Customer: Customer must provide complete, current, and accurate name of itself, billing address, billing telephone number, and credit card or debit card information. In the case of credit card and debit card information, the information to be provided must include, without limitation, the issuer of the card, card number, card security code/card verification value, and expiration date.

Privacy Policy: Please refer to our Privacy Policy for details of our Customer privacy policies. Access to our website also signifies agreement to this Privacy Policy.

Appropriate Use Policy: Please refer to our Acceptable Use Policy for details on the acceptable use of our services. Access to our website also signifies agreement to this Acceptable Use Policy.

Term: Customer agrees to a month-to-month term for Services unless otherwise agreed to in writing, by electronic mail, by instant messaging, or electronically via Provider’s website. If the term for Service is month-to-month, the term is automatically renewed each month, unless the Customer provides written notice of cancellation based on the terms provided below. If Customer has a term other than month-to-month, the term is automatically renewed for the same term, unless Customer provides written notice of cancellation based on the terms provided below.

Service Fees: Fees for Services ordered by Customer shall begin on the date of the order and Customer’s execution of electronic signature after having read and accepted this TOS, and the schedule of fees and other information found at Provider’s website, https://privateproxy.me (“Website Information”), all of which are posted at Provider’s website at https://privateproxy.me.

Cancellation: Provider requires, and Customer agrees, a written cancellation notice should be made for discontinuance or downgrades of Services. Failure to supply the requisite written notice of cancellation may result in continuous charges/billing. Charges incurred after the desired date of cancellation or downgrade are payable by the customer and the Provider is not responsible to refund any succeeding payments collected if the Customer failed to submit a cancellation notice to PrivateProxy.me. Notice of written cancellation by Customer is to be given via online customer portal located at https://app.privateproxy.me/users/sign_in.

Refunds: All Services rendered by Provider are refundable within 2 days only, except for other instances where the Provider stated a different refund condition on the website https://privateproxy.me or otherwise. This includes, but is not limited to: monthly or other periodic service fees. A written refund request should be made by the Customer through online live chat located on the website https://privateproxy.me. Our money-back guarantee is given to new Customers who used the Service but failed to make it work for its intended purpose within 7 days after payment and with no history of a full refund, related but is not limited to PayPal email and credit card information used or owned by the Customer. A customer who is proven to take advantage or abuse our money back guarantee loses its right to qualify for a refund within 7 days after payment of a new service rendered by the Provider.

Service Level Agreement (SLA): The Provider offers 100% uptime rate for its services. This extends to the infrastructure and network uptime as well as the availability of our proprietary proxy software that powers the use of proxies. Under no circumstances can this SLA apply to proxy bans or other cases where the proxies could not be utilized by the Customer for reasons unrelated to the infrastructure downtime. Uptime monitoring is performed by the Provider 24/7 using reasonable monitoring tools and practices that can vary from time to time and are deemed a reliable source for the assessment of uptime.

All Customers are covered by the standard SLA, in which any deviation from the offered rate can be compensated. The downtime % is calculated using the following formula: Total Number of Minutes in a Month when the Service was Unavailable / Planned Production Time in Minutes in a Month * 100. The compensation is calculated using the following formula: Total Invoice Payment for the Affected service in a Month * Total Downtime in a Month in %.

The compensation shall take the form of an account credit, which shall be applied on the invoice issued for the service, following the month during which the Client’s request was issued. If the Customer stops using the service as a result of the downtime, the reimbursement can be provided through the payment to the bank account or PayPal.

The Client’s request for compensation must be issued no later than thirty (30) days following the month during which the applicable Resources did not comply with the SLA.

The amount of the compensation granted over the course of a given calendar month shall under no circumstances exceed one hundred percent (100%) of the monthly amount invoiced and paid by the Customer.

No compensation shall be granted to the Client if the failure to comply with the SLA is due to any of the following reasons:

  • Force Majeure events;

  • Act of a third party;

  • The Customer's fault or wrongful acts;

  • Failure of the Customer to fulfill its contractual obligations;

  • Unavailability of the Services occurring during a Maintenance Window;

  • Misuse (or non-conforming use) of the Services by the Customer;

  • Suspension of the Services pursuant to the General Terms of Services or the applicable Specific Conditions;

Disputes: Customer seeking to resolve any billing error shall contact PrivateProxy.me within thirty (30) days of an alleged billing error via the live chat located at https://privateproxy.me. Failure to file an inquiry, report, or complaint related to such billing error within the said period is considered an acceptance to the accuracy of the invoice, bill, and charges. Without being limited by the initial sentence of Disputes, Customer agrees not to contest, seek reimbursement, chargeback or otherwise seek non-payment or reversal of any payment however made, without limitation, via credit card or otherwise for Services rendered. Any such action is a breach of this TOS. Terms governing Provider’s rights upon the occurrence of a breach is described in the paragraph under the heading “Breach”.

Non-Payment: All payments are due in full on the monthly or other periodic anniversary date, depending on the duration of Services agreed upon. Failure or Refusal to remit payment for Services under this TOS on the monthly or other periodic anniversary date is a breach of this TOS. The provider may provide the Customer with Services following a non-payment, but is not obligated to do that. The extension request should be made via the live chat on https://privateproxy.me before the renewal date. Proxy suspension happens immediately after non-payment if not agreed otherwise in writing in advance between the User and the Provider. Failure or Refusal to remit payment by the third calendar day, which includes the anniversary date, shall result in complete termination of Services, without notice, to Customer. In the event where the service gets suspended due to non-payment and the Customer wishes to have the suspension lifted, it must contact the Provider after settling the outstanding balance on the account to reactivate the Service and to properly adjust the next due date.

Medium of Payment: Payment shall be made on Provider’s website via PayPal or credit/debit card. PrivateProxy.me uses a secure and trusted 3-rd party payment processor, Stripe, for processing all card transactions.

Payment: Any and all payments set forth in this TOS are the sole responsibility of the Customer. No other person shall be responsible for payments or making payments to Provider.

Compliance with Laws: Customer agrees to abide by all laws, foreign and domestic, local, state, and federal.

Third-party Contents: Customer acknowledges that Provider may provide third party websites on Provider’s website, where such websites may provide information, videos, music, images, photographs, sounds, or other contents. The provider does not, directly or indirectly, endorse, agree, or otherwise support such websites or their contents. Customer agrees not to hold Provider liable or responsible for such contents or such websites.

Security of Customer Information: Customer understands and agrees that Provider cannot guarantee, assure, or promise that information or data of Customer held by Provider, transmitted during use via Provider’s servers (including, without limitation, any and all transmissions to and from Customer via Provider’s servers) or via Customer’s use of Service, will not be compromised by unauthorized access. Without limiting any right of Provider as set forth under the heading “Indemnification”, Customer holds Provider harmless in the event of any breach of security to Customer’s data or information as described in this paragraph.

Security of Customer’s Internet Protocol (“IP”) Address: Provider cannot guarantee, assure or promise that Customer’s IP address may not be compromised by third parties. The Customer agrees to take full responsibility for all the risks involved using the Provider’s Service.

Age of Customer: Without limiting the provisions under the heading “Governing Law”, Customer warrants and represents that it has reached the age of majority of 18 years of age, or such other age of majority based on laws applicable to the Customer’s place of residence, and further represents and warrants that it has satisfied all other legal requirements for entering into contracts, including this TOS. In the event Customer has not reached the age of majority, Customer must exit Provider’s website without executing this TOS.

Indemnification: Customer agrees to indemnify, defend (attorney representing Provider shall be of Provider’s choosing and paid for by Customer), and hold harmless Provider, Provider’s affiliates, and each of Provider’s officers, directors, owners, attorneys, accountants, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including all attorneys’ fees) brought by a third party against Customer under any theory of legal liability arising out of or related to Customer’s conduct, in tort, contract, infringement of third party’s rights of whatever nature or otherwise. Without limiting what is set forth under the heading “Assignment”, this provision under the heading “Indemnification” applies to any person or entity, whether or not authorized by Customer, who uses Customer’s user name, Internet Protocol address, i.e. IP address, or other Customer identifying information, to use the Services of Provider, Customer agrees that Provider may, but is not obligated to, at its sole discretion, select its own legal counsel, advance attorneys’ fees, all subject to reimbursement in full by Customer. This indemnification provision survives the termination of this TOS without limitation and indefinitely thereafter.

LIMITATION OF LIABILITY: Provider shall not be liable for failing to provide Service(s) resulting from any condition beyond its reasonable control, including, without limitation, governmental actions, governmental regulations, any acts of terrorism, armed military conflicts, earthquakes, fires, floods, natural disasters, other acts of God, labor conditions, power failures, Internet disturbances, and failures relating to computers (networks, software, and hardware), and telephone network or services. Provider shall not be liable to Customer for harm caused by or related to Customer’s use of Services or inability to utilize the Services unless caused by gross negligence or willful misconduct on its part. Provider shall not be liable for temporary unavailability of Services arising from Provider making maintenance, upgrades, or unavailability for other reasons. Provider makes no warranties, expressed or implied, including implied warranties of title, merchantability, fitness for any particular purpose, or non-infringement. The provider cannot guarantee and does not promise any specific results from the use of the Provider’s Services. Provider shall not be liable to Customer for lost profits (even if informed by Customer), direct or indirect, special or incidental, consequential or punitive damages, or damages of any kind whether or not known, made known to, or should have been known by Provider. Notwithstanding anything else in this TOS, the maximum aggregate liability of Provider and any of its employees, agents or affiliates, under any theory of law, whether sounding in tort, contract, or otherwise, shall not exceed the amount already paid by Customer for Services for the six months immediately prior to the occurrence of the event giving rise to the claim, provided that Customer has made full payment for that six-month period. In the event Customer has not paid for six months of Service, whether Customer’s use has been of a lesser duration or due to a failure to pay, the maximum aggregate liability of Provider is reduced proportionately. This provision on limitation of liability shall survive the termination of this TOS with Customer.

Governing Law: Customer agrees that any controversy or claim arising from Services provided under or terms related to this TOS, whether sounding in tort, contract, or otherwise, shall be resolved exclusively in the courts of England and Wales. All terms of this agreement are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law.

Assignment: This TOS may not be assigned by Customer. Any assignment is void. Customer is hereby informed that Provider may form a business entity, including, without limitation, a limited liability company. Upon such occurrence, Provider shall assign to such entity this TOS, Appropriate Use Policy (“AUP”), Website Information, Services, and all matters pertaining thereto.

Appropriate Use Policy: Provider’s AUP, which is posted at Provider’s website at https://help.privateproxy.me/en/articles/5406468-acceptable-use-policy, is incorporated herein by reference and made a part hereof. Customer represents and warrants that it has read and understood the AUP in its entirety before executing this TOS. A breach of that policy is a breach of this TOS. A third-party abuse complaint received by the Provider linked to a Customer’s IP addresses will result in a $50 abuse processing fee charged to the customer, possible account termination, and denial of additional or future services at the Provider’s sole discretion.

Breach: A breach by Customer of any of the terms and provisions of this TOS, AUP, or Website Information, whether specifically stated therein as a breach, is a breach of this TOS. In the event of Customer’s breach, Provider, at its sole discretion, may terminate the Service immediately and seek redress as provided in this TOS. The remedies provided in this TOS are in addition to remedies available to Provider in law and at equity. Without limiting that which is set forth under the headings of “Refunds” and “Disputes”, in the event of a breach by Customer, there shall be no refunds, reimbursements, chargebacks, or otherwise.

Decline to Renew or Supply Additional Services: Without limiting any other provision in this TOS, Provider retains the right, at its sole discretion, to decline to supply additional Services to or renew Services with Customer.

Waiver of Rights: No failure to exercise and no delay in exercising, on the part of Provider, of any right hereunder or at law or in equity shall operate as a waiver thereof. No modification or waiver of any provision of this TOS or AUP, or Website Information, nor consent to departure therefrom, shall be effective unless in writing, by electronic mail, by instant messaging, or electronically, and no waiver or modification shall extend beyond the particular case and purpose involved, and any waiver or modification does not constitute a waiver as to Provider’s rights in the future.

Severability: In the event any term or provision in this TOS is found by a tribunal of competent jurisdiction to be invalid, the remainder of the TOS shall remain in full force and effect.

Headings: Headings are for ease of reference and are not made a part of this TOS.

Gender: The use of words, without limitation, such as, “he”, “she”, “it”, “they”, “his”, “hers”, “its”, or “theirs” shall include the masculine and the feminine, the singular and the plural.

Changes to TOS and other documents: Provider reserves the right to change at any time, without notice, the terms of this TOS, the AUP, the Website Information, or to add additional documents to its website. The changes shall be posted in https://privagteproxy.me and shall become effective and binding once published. The provider will endeavor to provide notice to the Customer of any changes or additions but is not obligated to do so. Any notice which may be given will be given via email or live chat located at https://privateproxy.me. Customer agrees to keep itself informed and to review regularly for any and all changes to this TOS, AUP, Website Information or other documents. Customer’s continued use of the Service following such changes constitutes consent and acceptance to such changes.

Entirety of Understandings: This TOS, AUP, and Website Information embody are the understandings between Provider and Customer and supersedes any prior understandings or agreement.

Read and Understood this TOS: Customer represents and warrants that it has read and understood this TOS in its entirety before executing this TOS.

Electronic Signature: Customer agrees and accepts the terms and provisions of this TOS, AUP, and Website Information by selecting “Subscribe” on Provider’s website. By selecting “Subscribe” on Provider’s website, Customer agrees that it has authorized Provider to bill Customer for Services.

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