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How do I cancel my subscription?

Cancel a proxy subscription from your dashboard — including free 2-day trials and introductory rotating plans.

Written by Andrew

You can cancel your proxy subscription and package from your dashboard. When you cancel following the steps below, you will not be charged again for that package (unless a charge was already due before you cancelled).


On a trial or introductory plan?

Cancel before the next charge. For trial types and pricing, see Proxy trials: free 2-day and introductory pricing on rotating plans.

Situation

Cancel by

Free 2-day trial (static ISP or datacenter)

Within 2 days after your subscription starts — before the first monthly charge

Introductory pricing (rotating plans)

Before your next billing date — to avoid the full monthly renewal

Introductory rotating plans are paid at checkout (not free). The subscription renews at the full monthly price unless you cancel in time.


How to cancel

Step 1 — Open My Proxies

My Proxies table — select the package row to cancel

Log in to your dashboard. You land on My Proxies — the table of your active packages (you can also open it from the main menu).

Step 2 — Find your package

Find the package you want to cancel. Use ID, Type, Package, or Due date (trial packages show a Trial tag).

Step 3 — Open the About tab

Proxy Subscription Details — open the About tab

Open that subscription and go to the About tab.

Step 4 — Start cancellation

About tab — Cancel Proxy Subscription button at bottom

Scroll to the bottom of About. Click Cancel in Cancel Proxy Subscription.

Step 5 — Fix or continue

Cancel Package Subscription modal — Fix My Proxies or proceed to cancel

In the Cancel Package Subscription dialog, check Package ID and Package name. If proxies are not working, use Fix My Proxies or swap your proxies instead of cancelling.

Click I don't need a replacement! Please just cancel.

Step 6 — Choose when to cancel

Cancel Package Subscription — choose timing and confirm

Under How to Cancel, choose At the end of billing cycle or Right now, then click Cancel Subscription.

Step 7 — Reason and confirm

Cancel Package Subscription — select reason and click Cancel Subscription

Select a Reason for Cancelation. If you choose Other, fill in Please provide a reason for cancelation.

Click Cancel Subscription at the bottom of the dialog to finish.


Confirm cancellation worked

A confirmation message appears at the top — for example: Package subscription will be canceled at the billing cycle end. If you chose end-of-cycle cancel, the package may stay Active until the cycle ends; that is expected.

If you chose Right now, the package should disappear from My Proxies shortly after.


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